Free Cancellation Period: Cancellations made 60 DAYS or more (less bank/card charges/ safari charges) before the check-in date will receive a full refund.
Cancellation Fees:
100% amount will be retained if cancelled 30 or within 30 days from date of arrival
50% amount will be retained if cancelled 30-45 days prior to check in date
30% amount will be retained if cancelled 45-60 days prior to arrival
No refunds will be provided for no-shows.
Date Modifications: Changes to reservation dates are subject to availability and may incur additional charges.
Early Departures: No refunds will be provided for early check-outs.
Force Majeure: In the event of unforeseen circumstances (e.g., natural disasters, government restrictions), the property reserves the right to offer alternative dates or partial refunds.
Group Bookings: Special cancellation policies may apply for group bookings or reservations of 8 rooms or more.
Payment Refunds: Refunds will be processed within 2-4 weeks of the cancellation request and may vary based on the payment method. This policy ensures fairness while accommodating the operational needs of the property.
